Coaching terms and conditions:

I am looking forward to working with you in our coaching relationship.

These terms and conditions set out the agreement between me – Peta Panos, Crafted Coaching and you, for the coaching services (‘the services’) I am going to provide.

Please read them carefully and let me know if you have any questions.

Cost:

The format of the services provided and the fee payable will be as set out in the service description for the product you select on my website or as agreed between you and me in email correspondence.

The fee for the services is non-refundable and is to be paid in full before the first session to secure your place or in installments if agreed prior to the sessions.  This does not prevent you from relying on your right to a ‘cooling off period’ as described below.

Upon completion of the agreed sessions, we will review and agree to new terms to continue or terminate the coaching relationship.

Cancellations:

Should you need to postpone a session, please give a minimum of 24 hours notice. Failure to do so will result in you either losing out on the session or paying an additional US$ 500 per hour missed.

Refunds:

The program fees are non refundable. Should you be unable to complete the program within the planned time frame, you will be given 1 year from the start date to complete your program. Should you not take up the remainder of your program, you will forfeit the remaining sessions.

Services:

The service to be provided by Crafted Coaching is intuitive coaching, in person or online over skype.

Peta Panos is a trained and professional Intuitive Coach, not a licensed therapist or medical practitioner, and will not provide medical diagnosis nor treatment.

Should you have issues that I believe are beyond the scope of a coach, I will recommend you seek alternative council.

In a coaching relationship, the coach plays the role of a facilitator of change and it is your responsibility to enact or bring about the change.

The coaching sessions may involve all areas of your life, including business, finances, health, relationships, education and recreation.

You acknowledge that deciding how to handle these issues and implement your choices is exclusively your responsibility.  For this reason coaching cannot guarantee any specific outcomes. Coaching does not treat mental disorders and is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment.

By entering into this agreement you confirm that you will not use it in place of any form of therapy. If you currently are in therapy or otherwise under the care of a mental health professional by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of your decision to proceed with the coaching relationship.

You understand that feelings are a normal and healthy part of being human and that through a coaching relationship, awareness and curiosity will be brought to your feelings so that you can make more informed choices and move into your desired action.

Throughout our working relationship, we will engage in very direct and personal conversations. You can count on me to be honest and straightforward, ask clarifying questions and make empowering requests.

The purpose of our interaction is to hold your focus on YOUR desired outcome and to coach you to stay clear, focused and in action. You understand that the power of the coaching relationship can only be granted by you — and you agree to do just that.

If you see the coaching is not working as desired, you agree to communicate with me and take actions to return the power to the coaching relationship.

The contract period:

My contract with you will start once you have received payment confirmation of your order and these terms will become binding on you and me.  If I cannot provide you with the services I shall let you know and you will be given a refund of any advance payment you have made.

Cooling off period:

If you are a consumer (rather than a business) and ordered my services online, you have a legal right to change your mind within 14 days and receive a refund.  This is called the ‘cooling off period’ and applies to most products or services you buy online.  However, once I have started to provide the services (with the first coaching session) you cannot change your mind, even if the 14 day period is still running.

Your right to make changes:

If you wish to make any changes to the services you have ordered, please contact me.  I shall let you know if the change is possible.  If it is possible, I shall let you know about any changes to the fee for the services, the timing of our sessions or any other issues which would follow on from your request and you can let me know if you would like to go ahead with the change.

Intellectual property:

If I provide you with any materials during the services, whether digital or printed, any intellectual property within those materials belongs to me and unless we agree otherwise, you can only use those materials for your own personal use and you may not share them with third parties.

How I may use your personal information:

I shall use the personal information you give to me to: provide the services; process your payment for the services; and inform you about any similar products and services that I provide (though you may stop receiving this information at any time by unsubscribing). Crafted Coaching promises that all information shared by you will be kept strictly confidential, except when releasing such information, is required by law.

Confidentiality:

Maintaining confidentiality and trust is vital in a coaching relationship. All information will remain strictly confidential and will not be divulged to any third party.

If there is a problem with the services:

In the unlikely event that there is any problem with the services, please contact me as soon as possible and please give me a reasonable opportunity to sort out any problem with you.  As a consumer you have legal rights in relation to services not carried out with reasonable skill and care and nothing in these terms will affect those legal rights.

Events outside my control:

If an event happens which is outside of my reasonable control, I shall not be liable or responsible for any failure to provide services or any delay in providing services caused by that event.  If an event like this takes place, I shall contact you to let you know as soon as reasonably possible.  The timetable agreed for the services will be extended for the duration of an event like this.  If the event continues for more than 3 months you will be able to cancel the contract and I shall refund to you any fees you have paid in advance for services, which have not been provided.

My liability:

If I do not provide the services to you in accordance with these terms and with reasonable skill and care, I am only responsible for any losses you might suffer which are a foreseeable result of my breaking these terms. I am not responsible to you for any loss of profits, loss of business, loss of management time or loss of business opportunity.  My total liability is limited to the amount of the fees paid by you for the services.

Other points:

If you need to contact me about the services, you can call me on +47 463 92845 or email me at coaching@petapanos.com

These terms are governed by English law and we agree that any disputes will be dealt with by an English Court.

By placing your order, you agree to keep your agreements, to regard our appointment time frames with respect and to keep me informed as to what is needed to keep you moving forward and you confirm your full understanding and agreement with the information outlined above.

Copyright notice:

Copyright © Crafted Coaching 2017

We Crafted Coaching are the owner of (or licensee) of all intellectual property rights in all materials provided to you or information shared with you at Crafted Coaching (“materials”).

The materials are protected by copyright laws and treaties around the world. Where we are legally able to do so, we grant you a worldwide, non-exclusive, royalty-free, revocable licence to use the materials for your own purposes only. You may not reproduce in any format or share or disclose to any person any part (or all of) the materials without our prior written consent.

Other than the above, we do not grant you any other rights in relation to the materials and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public any or all of the materials (in any form or media) without our prior written permission.

You may not without our prior written consent make any audio or visual recordings of any part of Crafted Coaching.

We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using the materials. You could also be ordered to pay our legal costs.

Disclaimer:

You agree that you are participating in the programs offered by Crafted Coaching at your own risk and that we shall not be liable under any circumstances for any matter arising out of your participation (other than for matters for which we are am not legally able to exclude or limit liability).

Due to the nature of coaching, we do not guarantee any particular result. We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

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